Returns Policy

If you want to return an item, simply email us at csm@printalogo.co.uk indicating order number, which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement, alternative or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions as per below, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return.

  • Returns on Personalised Products
    Unless there has been an error on our part, or the item you purchased is defective, we cannot accept Returns on ‘Personalised’ items, as these cannot be resold. Please check all input and personalisation details.

  • Returns on Non-Personalised Products
    Unless there has been an error on our part, or the item you purchased is defective, we can only accept Returns on ‘Non-Personalised’ items, if you contact us in 14 days from the received date.

  • Lost in Transit if Product Returned
    We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special delivery.

UNWANTED ITEMS

  • Unwanted Personalised Products
    Unless there has been an error on our part, or the item you purchased is defective, we cannot accept a return if the product has been personalised and the order has been fulfilled correctly, as these cannot be resold.

  • Unwanted Non-Personalised Products
    Products returned to us because you have changed your mind must be in perfect re-saleable condition, and we must be contacted in 14 days from the received date.

PLEASE NOTE: item(s) returned to us for reasons not due to our error or defective Product(s) will not have return postage/shipping costs refunded.

DEFECTIVE ITEMS

If you return an item, whether personalised or not, because of an error on our part, or because it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it within 28 days of delivery.

REFUNDS AND REPLACEMENTS

For item(s) returned to us within 14 days of the request of return with the appropriate Returns Authorisation Code and in accordance with these terms and conditions, a refund or replacement will be processed within 14 working days of receipt of the returned items. A refund will be made in the same form of payment that was used to make the initial purchase. If you would like a Replacement, this will be to your original product specification as detailed on your original order.

LIABILITY

Unless otherwise agreed in writing, Printalogo’s maximum liability to you arising by reason of or in connection with the supply of the Products to you shall be limited to the amount paid by you in respect of the Products in question (“Payment Amount”).

Printalogo shall not in any event be liable to you for:

Any direct loss; Or Any loss of profits, business or anticipated savings or loss of or corruption of data or any indirect loss or consequential loss what so ever even if it has been advised of the possibility of such loss. This does not affect your statutory rights as a consumer.